Payment, Shipping & Withdrawal

 


Payment

We offer following options

  • Cash payment (during local pickup or pre-agreed handover on a seminar or the like)
  • On Account (via SEPA bank transfer. You have 10 days for paying after you received the goods)
  • PayPal (minimum order value 50 Euro, fee: 2,8% of invoice value) m.brettschneider@chantik.de

 


 

Packaging- & Shippingcosts

For ecological reasons we reuse cartons for packaging, too.

We reserve the right to use the best fitting shipping method.

 

Valid for Germany (except the isles):

Our standard, insured packages:

  • 6,50 Euro, UPS (preferred)
  • 9,20 Euro, DHL

Due technical reasons, we have to change following exceptions manually (post processing):

  • Suited articles can be shipped in a Großbrief or a Maxibrief shipping bag (2,90-4,20 Euro)
  • DHL up to 10kg: 14 Euro
  • DHL under 31,5kg: 22 Euro
  • Bulky goods (bows) 27,00 Euro

 

Valid for the European Union:

  • Packages via UPS: 23,00 Euro
  • Suitable goods for "Deutsche Post Großbrief": 5,50 Euro / 8,90 Euro for over 50 Euro invoice value (insurance!)
  • Suitable goods for "Deutsche Post Maxibrief": 8,90 Euro / 11,90 Euro for over 50 Euro invoice value (insurance!)
  • Bulky goods (bows) 39,00 Euro

 

Valid for european countries (not EU):

  • Packages via UPS: 33,00 Euro
  • Suitable goods for "Deutsche Post Maxibrief": 9,50 Euro
  • Bulky goods only upon consultation
  • Any customs duties bears the customer

 

Valid for North America:

  • Packages via DHL up to 10kg: 48,00 Euro
  • Packages via DHL up to 20kg: 69,00 Euro
  • Suitable goods for "Deutsche Post Großbrief": 4,90 Euro
  • Suitable goods for "Deutsche Post Maxibrief": 8,90 Euro / 11,90 Euro for over 50 Euro invoice value (insurance!)
  • Bulky goods only upon consultation

 


Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Chantik , Vorholzstr. 32, 76137 Karlsruhe, info@chantik.de, 0721/858620) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not exist for the following contracts:

  • contracts for the delivery of goods that are fabricated for the customer or adapted to the customer's needs specifically.

Tempate - withdrawal form

(If you want to withdraw the contract please fill this form and send it back)

– To: Michael Brettschneider, Vorholzstr. 32, 76137 Karlsruhe or info@chantik.de

– Hereby I/we (*) withdraw the concluded form for buying the following goods 

– Ordered on (*)/received on (*)

– Name of the customer

– Address of the customer

– Signature of the customer (only on paper)

– Date

(*) Delete as applicable.