Terms and Conditions

1 Scope of application

The following terms and conditions apply to all orders placed via our online store.

2 Contractual partner, conclusion of contract

The purchase contract is concluded with Chantik - Heike Dunkel.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

A binding contract can also be concluded beforehand as follows: The languages available for the conclusion of the contract are German and English.

We save the text of the contract and send you the order data and our GTC by e-mail. You can also view the terms and conditions here on this page at any time. For security reasons, your past orders are no longer accessible via the Internet.

3. terms of delivery

Shipping costs are added to the indicated product prices. You can find out more about the shipping costs in the offers.

You have the option of collecting your order from Chantik - Heike Dunkel, Bahnhofstraße 29, 41366 Schwalmtal, Germany during the following business hours: by appointment.

4. payment

The following payment methods are available in our store:

Prepayment

If you choose to pay in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Paypal

You pay the invoice amount via the online provider Paypal. You must always be registered there or register first, legitimize with your access data and confirm the payment instruction to us. You will receive further instructions during the ordering process.

If you select the payment method PayPal/Paypal Express, an additional 3 percent of the purchase price will be charged.

Invoice

Cash payment on collection

You can pay for your goods in cash when you collect them.

5. reservation of title

The goods remain our property until full payment has been received.

6. transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or transport insurance company.

7 Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

The limitation period for claims for defects for used goods is one year from delivery of the goods.

The above restrictions and shortened periods do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the store.

8 Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

9. online dispute resolution

Online dispute resolution pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/.